Stop Firefighting Ops.
Start Scaling Your Brand.
Aiwah Labs automates your entire ecommerce back-office — inventory, vendors, fulfillment, and analytics — so you can focus on customers and growth, not spreadsheets.
We understand the daily grind.
Ecommerce operators are stuck bridging gaps between tools, vendors, and data. We automate the messy middle so you can reclaim your time.
Manual Coordination
Managing vendor coordination and customer messages manually leaves teams firefighting instead of building. We replace manual follow-ups with autonomous agents.
Fragmented Visibility
No single view forced constant switching between WhatsApp, Excel, and Shopify. We unify your data streams into one dashboard for real-time clarity.
High Manpower Costs
Repetitive tasks balloon headcount, making every growth spurt feel like a hiring spree. Our automations handle the volume of 5+ full-time ops reps.
Seamlessly Integrate with Your Tech Stack
We layer onto your existing tools. No migrations, just active intelligence connecting your store, marketing, payments, and logistics.
- Shopify & WooCommerce Native Sync
- Real-time Ad Platform Connections
- Automated Shipping & Payment Reconciliation
Automations Tailor-Made for Ecom Ops
Comprehensive workflows that eliminate manual effort across the journey.
Marketing & Growth
Turn dormant data into active revenue with behavior-based triggers.
- Lifecycle Campaigns: Auto-trigger welcome, reorder, and re-engage flows via WhatsApp/Email.
- Abandoned Cart Recovery: Intelligent multi-channel reminders and dynamic ad sync.
- Segmentation: Auto-segment customers by LTV and action history for 1:1 personalization.
- Win-Back Automation: Detect inactive buyers and send high-intent offers automatically.
Inventory & Stock
Never oversell or under-promote with real-time stock orchestration.
- Multi-Channel Sync: Real-time inventory updates across Shopify, marketplaces, and physical stock.
- Ad-to-Inventory Auto-Pause: Automatically pause Meta/Google ads when stock drops below threshold.
- Demand Forecasting: Predict upcoming order spikes using ad spend and seasonal trends.
- Low Stock Alerts: Instant notifications to procurement teams before stock-outs happen.
Orders & Fulfilment
Speed up the cycle from click to delivery with intelligent routing.
- Smart Order Routing: Direct orders to the closest warehouse or vendor automatically.
- Auto-Tracking Updates: Push real-time WhatsApp status updates to customers at every courier milestone.
- Return Approval Flows: AI verifies return eligibility and triggers approval/rejection instantly.
- Carrier Performance: Real-time monitoring of courier SLA and delivery success rates.
Vendor & Supplier Ops
Automate the communication bridge with your production partners.
- Manifest Sharing: Auto-generate and send pickup manifests to vendors via WhatsApp/Email.
- Collection Follow-ups: Autonomous nudges to vendors for delayed shipments and pickup ready statuses.
- SLA Scorecards: Track vendor turnaround time and error rates for monthly performance reviews.
- Automated PO Issuance: Create and send Purchase Orders based on dynamic reorder points.
Data & Insights
Get a unified view of your true profitability and efficiency.
- Unified Ops Dashboard: Combine ROAS, Fulfilment, Returns, and Finance in one view.
- Anomaly Detection: Flash alerts for sudden return spikes or payout discrepancies.
- Real-time ROI Tracking: Track real profitability per SKU, factoring in return costs and ad spend.
- Customer Sentiment: AI analysis of customer tickets and reviews to flag operational issues.
Finance & Payments
Eliminate reconciliation nightmares and COD headaches.
- COD Verification: Auto-verify COD orders via WhatsApp before fulfilment to reduce RTO.
- Payout Reconciliation: Match settlement reports from Shopify/Marketplaces with actual bank credits.
- Invoice Processing: AI extracts and logs vendor invoices to your accounting software instantly.
- Payment Error Tracking: Identify and flag failed or double payments in real-time.
Frequently Asked Questions
Get answers to common questions about our ecommerce automation services.
What specific parts of ecom operations do you automate?
We automate the "messy middle" — the gap between your store (Shopify/Woo), your vendors, your warehouses, and your customer support. This includes inventory syncing, vendor manifest sharing, COD verification, and real-time operations dashboards.
How long does the implementation take?
Most pilot workflows (like Inventory Sync or COD Verification) go live within 7-10 days. A full end-to-end automation of vendor and warehouse operations typically takes 3-4 weeks.
Do I need to change my warehouse or tools?
No. We connect to your existing stack — Shiprocket, Clickpost, Shopify, WhatsApp Business API, and even your custom Excel sheets or vendor portals. Our goal is to make your current tools smarter, not replace them.
How do you handle vendor communication?
We treat vendors like first-class citizens in your workflow. We set up automated WhatsApp or Email triggers that send them manifests, pickup alerts, and SLAs. If a vendor is late, our AI nudges them automatically before it becomes a customer issue.
What is the expected ROI of these automations?
Most brands see a 15-20% reduction in RTO through better COD verification, 30+ hours saved weekly in manual sheet management, and faster fulfilment times which directly increases customer repeat rates.
Is this suitable for small bootstrap brands?
Yes, especially for them. Small teams often spend 80% of their time on operations and 20% on brand. We flip that ratio, allowing you to scale to 1000+ orders a day without additional ops headcount.
Do you integrate with marketplace panels directly?
Yes. We connect with Amazon, Flipkart, and Myntra panels to pull payout reports and sync inventory. Your data is unified in our dashboards, saving you from logging into multiple panels daily.
Can you automate custom vendor sheets?
Absolutely. Many vendors still use custom Google Sheets or email manifests. Our AI agents can read these unstructured sources and sync the data directly into your Shopify or ERP without manual entry.