Manual coordination
Managing vendor coordination and customer messages manually leaves teams firefighting instead of building.
ai + automation for ecommerce
Stop firefighting ops. Start scaling your brand.
Aiwah Labs automates your entire ecommerce back-office for inventory, vendors, fulfillment, and analytics so you can focus on customers and growth, not spreadsheets.
why ecommerce ops teams burn out
We understand the daily grind.
Ecommerce operators are stuck bridging gaps between tools, vendors, and data. We automate the messy middle so you can reclaim your time.
Fragmented visibility
No single view of operations forces constant switching between WhatsApp, Excel, Shopify, and multiple vendor portals.
High manpower costs
Repetitive tasks balloon headcount, making every growth spurt feel like a hiring spree.
everything in sync
Automations tailor-made for ecommerce operations.
Our AI-powered workflows stitch your stack together, eliminating manual effort across the customer journey.
Pain point:
Customers buy once & drop off
What the automation does:
Auto-trigger welcome, reorder, re-engage flows via WhatsApp/email
Outcome for business:
Higher repeat rate & LTV
Pain point:
Lost carts, missed conversions
What the automation does:
Trigger WhatsApp/email/cart reminders & dynamic ads
Outcome for business:
Recover lost revenue easily
Pain point:
Dormant customers forgotten
What the automation does:
Detect inactive customers & send personalized offers
Outcome for business:
Reduces churn, boosts repeat sales
Pain point:
Generic campaigns underperform
What the automation does:
Auto-segment customers by actions & history
Outcome for business:
More relevant campaigns, better CTR
Pain point:
Manual coupon creation, misuse
What the automation does:
Auto-generate targeted discounts & expiry logic
Outcome for business:
Precise offers, margin protection
Pain point:
Disconnected email, WhatsApp, ads
What the automation does:
Coordinate campaigns across all platforms from one workflow
Outcome for business:
Consistent brand voice, higher engagement
Pain point:
Ads for out-of-stock products
What the automation does:
Pause Meta/Google ads when stock < threshold
Outcome for business:
Saves ad budget, improves customer trust
Pain point:
Ads look good on surface but ops poor
What the automation does:
Combine ROAS + fulfilment + returns to show *real* ROI
Outcome for business:
True profitability visibility
Pain point:
Ops unprepared for ad spikes
What the automation does:
Forecast upcoming orders from ad trends
Outcome for business:
Prevents stock-outs & fulfilment delays
Pain point:
Guessing what works
What the automation does:
Auto-test ad creatives, emails, and use AI to deploy best performer
Outcome for business:
Improved conversion, higher ad ROI
Pain point:
No structured referrals or repeat incentives
What the automation does:
Auto-reward referrals, repeat buyers, review submissions
Outcome for business:
Organic growth, higher retention
Pain point:
Few product reviews
What the automation does:
Post-delivery auto-message asking for reviews
Outcome for business:
Builds social proof, boosts conversion
Pain point:
Disconnected tools & reports
What the automation does:
Combine store, vendor, shipping, returns & finance data in one dashboard
Outcome for business:
One source of truth for daily ops
Pain point:
Found out too late about problems
What the automation does:
Auto-flag sudden spikes in delays, returns, low stock, courier issues
Outcome for business:
Prevents crisis, proactive decisions
Pain point:
Team depends on analyst for data
What the automation does:
Ask questions like "which SKU delayed most?" via Slack/WhatsApp bot
Outcome for business:
Faster access to insights, democratized data
Pain point:
Lack of morning visibility
What the automation does:
Auto-send daily summary (orders processed, returns, delays)
Outcome for business:
Informed decision-making, no data chase
Pain point:
Overselling, stock-outs, manual tracking
What the automation does:
Real-time sync across Shopify/WooCommerce, vendors & warehouses; auto-hide out-of-stock items; send alerts
Outcome for business:
Accurate stock, fewer cancellations, satisfied customers
Pain point:
Reactive reordering, lost sales
What the automation does:
Uses sales velocity + vendor lead time to auto-trigger restock or reorder
Outcome for business:
Avoids stock-outs & overstock, ensures cash efficiency
Pain point:
Central warehouse overload, slow delivery
What the automation does:
Automatically routes orders to nearest warehouse/vendor
Outcome for business:
Faster shipping, lower logistics cost
Pain point:
Manual order push, label creation, tracking
What the automation does:
Automatically pushes order to vendor, prints shipping labels, updates tracking to customer
Outcome for business:
Reduced manual work, faster fulfilment
Pain point:
Fixed courier use, high cost
What the automation does:
Chooses best courier (Bluedart, Delhivery, etc.) based on pin code, rate, SLA
Outcome for business:
Lower shipping costs, faster delivery
Pain point:
Manual returns, late refunds, no tracking
What the automation does:
Auto-generate return label, refund, restock & tag reasons
Outcome for business:
Smooth returns, data for root cause analysis
Pain point:
Chasing vendors, missed packaging timelines
What the automation does:
Sends vendor packaging lists, deadlines, and pickup labels automatically
Outcome for business:
Less follow-up, faster vendor turnaround
Pain point:
Unknown vendor delays or quality issues
What the automation does:
Monitors vendor KPIs (dispatch time, quality, returns) and alerts for breaches
Outcome for business:
Better accountability & vendor improvement
Pain point:
Manual reconciliations, no link to SLA
What the automation does:
Auto-release or hold payments based on SLA achievement
Outcome for business:
Timely payouts, vendor motivation, fewer disputes
Pain point:
Manual order vs. payment matching
What the automation does:
Auto-match store orders with bank/PG data
Outcome for business:
Fewer errors, faster finance closure
Pain point:
Manual invoice creation, tax errors
What the automation does:
Auto-generate invoices with correct GST; export monthly reports
Outcome for business:
Saves hours, ensures compliance
Pain point:
Delayed or inconsistent vendor payments
What the automation does:
Automate payouts post QC & SLA verification
Outcome for business:
Builds trust, avoids human delays
Pain point:
Manual label creation
What the automation does:
Auto-generate shipping labels via carrier APIs
Outcome for business:
Time saved, reduced shipping errors
Pain point:
Missed deliveries, customer frustration
What the automation does:
Auto-detect and notify if courier delays or fails delivery
Outcome for business:
Faster issue resolution, better customer experience
Pain point:
Manual coordination of pickup & restock
What the automation does:
Auto-schedule pickup, verify item, restock & process refund
Outcome for business:
Efficient returns, lower ops load
Pain point:
No visibility into why customers return items
What the automation does:
Track & analyse return reasons by SKU/vendor/channel
Outcome for business:
Identifies poor-performing SKUs/vendors
Pain point:
Manual SKU updates across platforms
What the automation does:
Auto-sync product info, pricing, images, metafields
Outcome for business:
Consistent catalog, reduced human error
Pain point:
Lack of insight into product margins
What the automation does:
Combine cost, ad spend, returns data to show per-SKU profit
Outcome for business:
Focus on high-margin SKUs
Pain point:
Customers uninformed post checkout
What the automation does:
Auto-send order updates, feedback requests, issue escalation
Outcome for business:
Higher satisfaction, fewer tickets
Pain point:
No proactive issue handling
What the automation does:
Post-delivery check-in via WhatsApp/email + auto-escalate issues
Outcome for business:
Better service recovery, higher retention
Pain point:
Processes fail during peak load
What the automation does:
Workflows auto-scale during campaigns or sales spikes
Outcome for business:
Handles volume growth without extra staff
Pain point:
No history of ops actions
What the automation does:
Auto-log all actions (refunds, vendor updates, etc.)
Outcome for business:
Transparent ops, audit readiness
Pain point:
Fake orders, chargebacks, loss
What the automation does:
Detect unusual patterns; auto-hold risky orders
Outcome for business:
Lower fraud loss, stronger protection
what founders say
Trusted by next-gen consumer brands.
"The best part about the vendor automation is that it just works. It has saved us hours, yes, but the real win is the reliability. Knowing every made-to-order item is being coordinated without manual errors is a huge weight off our shoulders."
"We finally have an ops buddy that never sleeps. The AI chatbot surfaces sales dips, pulls up dashboards, and breaks down returns by SKU the moment we ask. The team now jumps into standups with answers instead of guesses, because the bot already sent the analysis, the insight, and the why."
"Before Aiwah Labs, we discovered stockouts only when support escalated them. Now our Shopify, warehouse, and marketplace inventory sync in seconds. The automation pauses ads, pings our warehouse, and refills bundles automatically, our bestselling SKUs haven't gone dark once."
talk to us
Ready to automate your operations?
Book a free 30-minute discovery and we will audit your current workflow and shape the ideas into a practical automation roadmap